Path Behavioral Healthcare

Title: IT Support Specialist 

Location: Ohio (Portsmouth, Ohio or Ashland, Kentucky Preferred)

Position Type: Full-Time

Summary: PATH Behavioral Health, an expanding force in the realm of behavioral health, is on the lookout for outstanding individuals to join our organization. Path is dedicated to redefining the mental health care experience by offering clients a fully integrated system of care, built on a foundation of zero barrier access. We are driven by the belief that everyone deserves compassionate, high-quality mental health care, especially those who have been historically underserved. As we continue to extend our reach across Ohio, we're eager to welcome an IT Support Specialist to be a part of our unique, collaborative team. You will report directly to and work closely with Path’s IT Director.

Key Responsibilities:

• Serve as the first point of contact for employees seeking technical assistance.
• Troubleshoot and resolve hardware, software, network, and system issues.
• Install, configure, and update software applications and computer hardware.
• Provide training sessions and produce documentation for end-users.
• Monitor and maintain the company's IT infrastructure.
• Respond to IT tickets, emails, and phone calls in a timely manner.
• Respond to EHR end user issues and work on system/project updates.
• Collaborate with the IT team to identify and implement new technologies and upgrades.
• Implement and maintain security solutions, including firewalls and anti-virus tools.
• Assist in the management of user accounts, permissions, and system backups.
• Keep abreast of technology trends and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 1+ years of experience in IT support or related roles.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and technologies, including LAN/WAN and VPNs.
• Experience with EHR Systems is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize accordingly.

Benefits:

• Medical
• Dental
• Vision
• HSA/FSA
• Telehealth
• Employer paid Life insurance of $10,000
• Voluntary Life insurance
• Short Term and Long-Term Disability
• EAP (Employer Assistance Program)
• Paid Time Off (PTO)