JOB SUMMARY: Under the guidance of Operations, the Regional Director ensures the successful functioning of clinics and sites within Path, as outlined in the strategic and annual plans. This role also involves continuous marketing, business development, and customer relations efforts to meet client and community needs, while upholding the organization's best interests and daily operations of thier assigned region. A key responsibility is fostering work teams capable of managing daily operations with minimal supervision.

DUTIES AND RESPONSIBILITIES

Day-To-Day Responsibilities

• Support and oversee all Supervisory/Managerial personnel as well as all staff within regional clinics
• Shape and communicate the Company's Mission, Vision, and Values, guiding its strategic direction, with referral partners and through community outreach and events
• Work transparently with supervisors and site personnel, ensuring alignment with the organization’s objectives and processes
• Recommend and supervise the adoption of new processes and technologies to optimize organizational efficiency
• Ensure project plans and decisions, including those for new services and locations, align with the organization’s vision and business plan
• Collaborate with leadership to develop and implement operations-related policies, practices, and security measures
• Train staff on best practices and procedures
• Manage caseloads effectively
• Review P&L reports, Payroll report, KPI report, and any other report provided by Operations
• Understand and implement the regional budget
• Oversee, develop, and maintain communication and responsibilities for community and referral partner outreach, with Business Development/Regional Site Lead and clinics, including expectations for incoming referrals
• Report on performance metrics to Operations
• Assist in completion of Performance Evaluations for all staff and oversight on completion of Performance Evaluations of Supervisors for their assigned staff
• Stay informed about emerging trends in behavioral health management
• Recognize training needs, assist in the development of training materials when needed, and ensure training is provided to all new hires and existing staff as identified
• Handle client and staff complaints according to company policy and ensure their resolution.
• Proactively identify and communicate hiring needs, staffing issues to Operations and HR and participates in interviews
• Assistance with coordinating QA plans of action
• Undertake additional administrative tasks as required or assigned

Business Development Responsibilities

• Seek opportunities for business growth and development
• Identify, organize, and carry out community events through the Events Process
• Schedule and attend meetings with potential agency partners to foster collaboration and service provisions
• Engage actively in community groups and regional professional associations to represent the organization
• Prepare and deliver presentations on the company's Mission, Vision, care model, and other relevant subjects, both in person and via video

QUALIFICATIONS

Education: Candidate must have a high school diploma.

Experience: Minimum of 2 years of operations/upper management experience. Comprehensive knowledge of billing and coding guidelines is required.

Physical Effort: This position requires the ability to work under stressful conditions and to work irregular hours. Requires sitting for extended periods of time, viewing computer monitors, and keyboarding.

Travel: This position will be expected to travel throughout the region they are overseeing.

Communication Skills: Candidate must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.

Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and the organization.

Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.

Background: The candidate must pass all federal and state background checks, and their educational and work history will be confirmed in compliance with company policies.